Terms And Conditions

All Terms stated below are protected by Law of Malaysia (Effective, 2026).

Any new terms written here shall supersede the previous versions.

Terms of Use

These are our rules that regulate how you **(a)** share your portable charger through the Platform, **(b)** use the portable chargers provided to or selected by you through the Platform; and **(c)** pay for your usage of the portable chargers. These rules form part of your Agreement with us in relation to your access of the Platforms and use of our services. These rules also set out safety standards in relation to your use of portable chargers. You are required to comply with these rules and it is important that you read and understand these rules carefully. Where necessary to assist you in understanding certain technical terms and processes in these rules, we may provide or direct you to hyperlinks and illustrations.

Unless otherwise defined, terms used in these rules have the same meaning with those defined in the Synermax Terms of Use and Service Agreement.

1. How to Use Portable Charger

1.1 Rent Portable Charger

After you have successfully registered a user account on the Platforms, you may use the portable charger provided through the Platforms. There are fixed locations where our portable chargers may be found. To commence a usage on our portable charger, you simply need to:

(a) Scan the QR code on our Synermax machine; and
(b) Take the automatic pop-up portable charger from Synermax machine.

1.2 Safety Inspection

Before using any portable charger, you will inspect the portable charger to ensure that the portable charger is safe and operable. Please refer to Attachment 1 which set out a non-exhaustive list of safety requirements. If a portable charger does not meet the requirements or is otherwise unsafe for operation, **DO NOT USE THE PORTABLE CHARGER**. In such event, you will also immediately notify us via the Application or e-mail at support@synermax.asia of **(i)** the number of the portable charger concerned; and **(ii)** the safety issues associated with that portable charger.

1.3 Liability for Use of Portable Charger

You will not allow any other person to use a portable charger unlocked by you.

You are responsible for using the portable chargers provided to or selected by you. We are not responsible or liable for, and you shall assume all related risks and liability for, any personal injury or death caused to yourself or a third party, as well as any damage to any property arising from your use of the portable chargers.

1.4 Your responsibilities

You represent and warrant to us that:

(a) You will comply with the Rules set out in Attachment 1 to these rules;
(b) You are physically and mentally able, and have the necessary skills and expertise to use, use the portable charger provided to or selected by you in a safe and competent manner;
(c) You will use the portable charger provided to or selected by you in a reasonable manner. You will not damage or restrict other users' enjoyment of the portable charger, which may include damaging, breaking or destroying the portable charger, hiding the portable charger from public view, or tampering with the portable charger in a manner that restricts other users' use (e.g. adding another lock to the portable charger).

1.5 Completion of Usage

When you have completed your use of the portable charger, you will return the portable charger into the Synermax slot. If you fail to comply with this Clause 16.5, you will continue to incur usage fees at our then prevailing rates.

2. Payment

2.1 Users Who Use the Portable Charger

We will charge you on a pay-per-usage basis ("Usage Session") for your usage of portable chargers through the Platforms. You will be charged at our then prevailing rates which will be notified to you through our Platforms. Your usage Session commences once you have scanned the QR code from us to unlock the portable charger, and will continue until such time when you have indicated the completion of your use by returning the portable charger to our machine.

2.3 Users Who Use the Portable Charger

We may from time to time, in our sole and absolute discretion, issue promotional coupons or codes. These promotional coupons or codes may be used to offset your portable charger usage charges. The use of such promotional coupons or codes shall be subjected to such terms and conditions as may be stipulated in and accompanying such coupons or codes. We reserve the right to at any time and at our sole and absolute discretion, verify, reject, suspend or terminate any promotions governing such promotional coupons.

2.4 Payment Methods

You may choose to pay for the usage of the portable charger provided to you using any of the following methods:.

• (a) You may associate your user account with a valid credit or debit card in accordance with the instructions that we may provide; and/or
• ((b) You may purchase credits from us using any of the payment methods as may be made available on the Platforms from time to time.

2.5 Payment by Credit or Debit Card

If you associate a credit or debit card with your user account, you authorise us to charge that credit or debit card for all fees (including portable charger usage fees and any applicable tax) incurred by you. You represent and warrant that :

• a) any credit or debit card that you have associated with your user account and the details (including card number and expiration date) are and remain valid; and
• (b) you have the requisite authority, consent or power to associate a credit or debit card with your user account and to charge the fees for your portable charger usage to such card.

We are entitled to recover any unsuccessful charges to your credit or debit card, together with any applicable administrative fees that we may impose, as a debt due and owing from you to us.

2.6 Payment by credits

Credits can be purchased for your user account using any of the payment methods as may be made available on our App from time to time. If you use and authorise us to charge a credit or debit card for your purchase of credits, you represent and warrant that :

• (a) any credit or debit card information that you have provided and the details (including card number and expiration date) are and remain valid; and
• (b) you have the requisite authority, consent or power to make the requisite charges to the credit or debit card.
• We are entitled to recover any unsuccessful charges to your credit or debit card, together with any applicable administrative fees that we may impose, as a debt due and owing from you to us.
• We reserve the sole and absolute discretion to reject any purchase of credits without providing you any reasons whatsoever. We may also limit the total amount of credits that you may purchase and hold in your user account.
• Credits in your user account constitute a stored value facility under the Payment Systems Act (2003). We do not require the approval of the Central Bank of Malaysia. Users are advised to carefully read these terms and conditions which govern your account and the credits in your account.
• We will deduct your usage charges against the credits in your account. If your account balance is negative as you are using the portable charger, you may continue your usage and complete your usage. If you have no credits in your account, you will need to purchase more credits to continue using portable chargers provided by us.

2.7 Refund of Credits

Except as provided in this Clause 2.7, credits in your user account are not refundable, redeemable or exchangeable for cash, other services or products, and we will not under any circumstances provide any refund for any unused credits in your user account. If we terminate your user account other than by reason of your breach of our rules or your agreement with us concerning your use of our App, services and portable chargers, you may request for a refund of any balance credits in your user account in accordance with our prevailing refund policy. No refunds will be provided for any credits credited to your account from any promotional coupons, codes or other schemes.

2.8 Balance Not Redeemable for Cash

Except as provided in this Clause 2.8, credits in your user account are not refundable, redeemable or exchangeable for cash, other services or products, and we will not under any circumstances provide any refund for any unused credits in your user account.

If we terminate your Agreement and close your user account other than by reason of your breach of the Agreement, you may request for a refund of any balance credits in your user account in accordance with our prevailing refund policy. No refunds will be provided for any credits credited to your account from any promotional coupons, codes or other schemes.

3. Deposit

These terms relate to your provision of a deposit, relating to your use of our App, services and portable chargers. These terms apply in addition to other agreements that govern your use of our App, services and portable chargers.

3.1 Deposit

You are required to provide a deposit to use our portable chargers. We will determine the deposit amount to be collected and may change this amount from time to time. The deposit cannot be used as payment for charges you incur in using our services, App and portable chargers. The deposit is collected to ensure that you comply with our rules and your agreement with us regarding your use of our services, App and portable chargers. We may make deductions from your deposit if you fail to comply with our rules or your agreement with us, or in accordance with other policies that we may issue.

3.2 Refund of Deposit

Subject to any deductions that we may make or are entitled to make, you may request for the deposit to be refunded to you, in accordance with our prevailing refund policy.

• Processing of Deposit Refund Request takes 21 working days by gateway system. Once the refund had been successful refunded user will receive email from SynerMax system.