Frequently Asked Questions (FAQ)
Deposit Conditions
1. Why do user have to make a deposit reload/top up?
The deposit logic is for rent a Powerbank.
2. After user return a Powerbank, how user get a deposit refund?
User need to request deposit refund in our Synermax App.
3. Why user deposit had been forfeited?
User didn't return a powerbank within 48 hours.
4. After requesting a deposit refund, can user submit a deposit again?
User can't make any reload for deposit during processing refund.
5. After requesting a deposit refund, may user rent a Powerbank again?
User can't rent a Powerbank during processing refund.
Rental Conditions
1. Is it possible to rent many powerbanks from a single account?
No, user may only rent a powerbank once per account.
2. How many hours can user keep a Powerbank renting?
One powerbank can only be rented for a maximum of 24 hours.
3. If user wallet is negative, may user rent a Powerbank?
User unable to rent a powerbank while user need to reload wallet.
4. How much user need to reload in wallet account to rent a Powerbank?
User total reload minimum RM20.00 for wallet and another RM20.00 for deposit.
Wallet Conditions
1. What is the minimum wallet reload required to activate a transaction?
Reloading a wallet total at least cost RM20.00.
2. Do user need to pay negative account in my wallet?
It will deduct from user deposit.
3. Did my wallet reload refundable?
Wallet was non-refundable for no argument.
